Troubleshooting
Why isn't my popup showing?
The five most common reasons a popup looks installed but doesn't appear — and how to fix each one.
If the embed script is loading but no popup appears, open your browser DevTools console — most issues surface there.
1. The site token is wrong
Console shows: [PopUp] data-site-token missing or invalid. Re-copy the snippet from the dashboard. Common cause: pasting an example from docs instead of your actual token.
2. There's no published popup
Console shows: no active popups. Check the dashboard — your popup might be in draft state. Hit Publish.
3. Targeting rules are excluding you
If you have URL or device targeting set, the popup won't show on pages or devices that don't match. Try the popup with simpler targeting first, then layer rules back on.
4. Frequency capping
By default, a popup shows once per visitor per 7 days. Try in an incognito window to bypass localStorage, or clear keys starting with pu_ in DevTools → Application → Local Storage.
5. Ad blocker
Some ad blockers (especially uBlock Origin with the anti-popup list) block our script. We don't use third-party tracking, but the list is conservative. Affected visitors won't see popups — we treat that as their choice.
Still stuck? Reach us from the contact page with the URL of your page and we'll take a look — usually within an hour during business hours.